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Terms and Conditions
General information
All tiaras are made from silver tarnish resistant wire, with Swarovski crystals, Swarovski pearls, faux pearls - the description of the tiara will advise which products have been used to create that particular design. However, the materials can be changed should you require it. Where freshwater pearls are used, please note that they are entirely natural and as such can have differing shapes and slight colour variations. If you would prefer perfectly round and evenly coloured pearls, please select Swarovski pearls. All tiaras are also suitable for bridesmaids or for communion and can be re-sized to meet your needs. I can also customise matching jewellery for each tiara design. Tiara's come in gift boxes embossed with the Tantrums and Tiaras logo. The only exception to this is if the tiara you have ordered is too big for a conventional tiara box. If this is the case, you tiara will be dispatched to you by another protective means.
All jewellery comes beautifully presented in gift boxes with the Tantrums and Tiaras logo and all jewellery pieces are either finished in 925 Sterling Silver unless otherwise stated. Please check the item descriptions for full details.
Hair pins are presented according to volume. Under 5 pins come in protective bubble wrap, 5-10 pins come in protective box, 15+ pins come in a box embossed with the Tantrums and Tiaras logo. If you require hair pins gift boxed, please contact me prior to order.
Ordering Information
To place an order simply add the product to your shopping cart and proceed to the checkout.
Payment Information
Paypal/Google Checkout/Nochex - I can accept payment via Paypal. Paypal accept all major credit and debit cards. Paypal requires registration for first time users. If you chose to pay by Paypal Express or Google Checkout, you automatically accept the terms and conditions of the site.
Cheques - I accept cheques however please note that all cheques must be received within 7 days from the order date, or the order will be cancelled and this will affect your waiting time. Items will be despatched once the cheque has cleared. Cheques should be made payable to Tantrums and Tiaras.
Bank Transfer - I accept Bank Transfers as a payment however please note that all transfers must be received within 7 days from the order date, or the order will be cancelled and this will affect your waiting time. Items will be despatched once the funds have cleared.
Cash on delivery - If you are willing to pick up the item directly from Bicester, Oxfordshire, this can be arranged.
Delivery Timescales
All products in the collection are handmade to order. I will make every effort to ensure a delivery time of 7 working days upon receipt of payment for jewellery and 14-21 working days for tiaras. However, please allow up to 28 days for delivery.
Should you need your order urgently, then please contact me to see if a quicker turn around is possible.
If paying by cheque, this may add a few days to the delivery due to the time of clearance. You will be contacted shortly after placing your order with an estimated time of delivery.
Should you have a very tight deadline, please contact me and I may be able to accommodate urgent requests. Please note that timescales may be longer for bespoke items.
Delivery
The prices quoted for all products on this site include delivery charges for items within the UK (please see below for more information). All items over the value of £50 will be sent by Recorded Delivery.
Postage Charges
UK: Up to £50 - £2.50 Over £50 - Free
Eire: Price on application
International (Exc Eire) Price on application
Overseas orders are sent via Royal Mail Airsure service which requires a signature.
Returns & Refunds For items bought directly from Tantrums and Tiaras
In the unlikely even that you are not completely satisfied with your products, please contact me within 2 days of receipt for a Returns Reference number.
Bespoke and 'Make it your own' ranges
Those items which are bespoke or from the 'Make it your own' range are all made to order, so when purchasing one of these items from Tantrums and Tiaras, you are commissioning a service and therefore I offer a full refund (Less 50% for labour costs + P&P) on goods returned in original condition within 7 days. I will not be able to accept any returns after the 7 day period. Items must be sent back by Recorded Delivery to ensure safe return
All jewellery is made to order due to the varying elements used within the designs and therefore refunds will not be given for customised goods, so please ensure colours and lengths are correct, as these items can't be resold (customised is if you choose different colours from the pictures, different lengths etc).
Due to hygiene reasons, I can not accept earrings back at all. If they are contained in a set, then the set can not be returned.
'Ready to wear' collection
Tantrums and Tiaras are compliant with the Consumer Protection (Distance Selling Regulations) Act 2000 which provides a 7 working day no quibble guarantee (minus postage) on items within the 'Ready to wear' collection. THIS DOES NOT APPLY TO ITEMS PERSONALISED TO CONSUMER SPECIFICATION (pursuant to Regulation 13(c) of the Consumer Protection (Distance Selling Regulations) Act 2000. Items must be sent back by Recorded Delivery to ensure safe return
Please note that no refunds will be given after your wedding/prom date. Refunds will not be given for used goods, or goods returned after your wedding. I have the right to refuse any items if I suspect that my returns policy is being abused.
FOR ITEMS BOUGHT FROM STOCKIST - Please check with stockist when purchasing item. Items bought from a stockist directly cannot be returned to Tantrums and Tiaras.
Returning items
All items must be sent by recorded delivery. The fee for which will be refunded on return should the item be faulty or error by Tantrums and Tiaras. If the item is being returned for any other reason, the cost for returning the item will be payable by the purchaser. If this is not followed, and the item is then damaged or lost in the post, no refund will be given.
All returns will be refunded within 30 days of receipt of the goods.
Refunds for items purchased on credit card at Wedding Fairs or National Wedding Show will be refunded via cheque or bank transfer in agreement with the customer.
In the unlikely event that your item is received damaged, please contact me immediately so I can arrange return of the item. I will then send a replacement and will reimburse you for the cost of the return postage
Care of your items
Handling of items
- Untangle and untwist chains or links prior to putting them on.
- Be gentle when handling your jewellery as the pieces are delicate and hand made, so you need to look after them carefully.
- Don’t over-stretch the stretch bracelets. The elastic is strong but won’t cope if over stretched, so let us know if you need something slightly bigger, I’ll happily do what we can to extend any bracelet or necklace.
Wired tiaras
Tiaras and some jewellery pieces are made with flexible components to allow for some movement whilst they are being fitted. This is to ensure your tiara looks perfect for you on the day. However, as I'm sure you will appreciate, wire will only go backwards and forwards so much before it inevitably gives up and snaps. Therefore, please avoid over handling of your tiara before the big day to help maintain it's shape and avoid breakages.
Tarnishing
Tarnishing or oxidising turns metal a different colour and makes it lose its shiny finish. All jewellery metal is prone to tarnishing when it comes into contact with the air. It is usually caused by perspiration and also exposure to oxygen in the air. Tarnishing is also accelerated with excessive handling, by people who have different levels of acidity in their skin and also the pieces that are coming into contact with cosmetics products. A tarnished product is not an indicator of quality, and it natural even with the most expensive of pieces!
Tantrums and Tiaras use only tarnish resistant wire in it's tiara and jewellery designs. It should help your tiaras maintain their sparkle long after your big day.
All Tantrums and Tiaras pieces come in a presentation box to help reduce the risk of tarnishing. Items should therefore as much as possible be kept in their original/similar packaging when not being worn. If your jewellery gets dirty, wipe over with clean, dust-free soft cloth.
Nickel
The most common cause of allergic reaction to jewellery is through contact with the metal Nickel. In fact as many as 10% of people are allergic to it. The European Union decided to control its use in an attempt to reduce the numbers of people who suffer from a reaction. The products used to form jewellery at Tantrums and Tiaras is bought from UK suppliers that have to comply with the European Union directive. Tantrums and Tiaras does not knowingly sell jewellery with harmful levels of Nickel in them.
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